Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email [email protected] to request a refund and we will assign you a return authorization #.

2. Mail your returned item to:
     Dee Sign Company
     Returns Department RMA #
     6163 Allen Road
     Cincinnati, OH 45069

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned. These include custom printed products. Merchandise that has been used or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment Credit Card (Visa, Master Card, American Express, Discover) Check/Money Order

Credit Card Charges

Mailing Address For Check/Money Order

     Dee Sign Company
     6163 Allen Road
     West Chester, OH 45069

Shipping Policy

Turnaround
All orders are shipped within 10 business days Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:
FedEx Ground / Fedex Home Delivery / Fedex Express
ABF
Kuene Nagel

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.